No relief coming for Juneau electric customers’ damages after two power surges, AEL&P says

AEL&P, pictured here on Jan. 9, 2021, is located at 5601 Tonsgard Court in Juneau.
AEL&P, pictured here on Jan. 9, 2021, is located at 5601 Tonsgard Court in Juneau. (Photo by Jeremy Hsieh/KTOO)

Tamala Booton and her husband were driving home on the night of Feb. 19, and they saw a tree on fire on the side of the highway. They called it in, pulled over, and started shooting video of a flaming tangle of branches and powerlines.

Driving on Egan tonight and noticed a tree was on fire. This is why your power may have gone out.

Posted by Tamala Booton on Friday, February 19, 2021

There’s the telltale flicker of orange flames, and then a blinding burst of light. The fire goes dark, and so do the streetlights stretching out in front them.

Jennifer Mannix is the City and Borough of Juneau’s risk management officer. She handles the city’s property insurance claims. She said there was new surge-related damage at Bartlett Regional Hospital, and to the city’s water and wastewater utilities, but she didn’t have specifics yet.

Mannix and Juneau residents found out this week that the local electric utility will not cover damage caused by another unusual power surge in November.

Debbie Driscoll from Juneau’s electric utility company said unusually bad storms and icing conditions have been hitting Juneau since the fall.

“It was just one weather pattern after another, after another, after another — high winds, heavy snow, sometimes all three coming together at the same time,” Driscoll said.

One way the utility measures its own reliability is by how long the average customer’s power is out each year. Driscoll said historically, it’s been less than two hours. Last year, it was close to ten.

“And that was a result of storms,” she said. “That was just severe weather conditions and, just like you see in Texas and other areas, there have been severe weather conditions that cause unusual circumstances on the system.”

When the power came back on Feb. 19, residents of the Blackerby Street neighborhood near Twin Lakes discovered scorched outlets and surge protectors, dead circuit breakers and fried appliances.

Mike Ward shovels snow
Mike Ward shovels snow outside his home on Blackerby Street in Juneau on Feb. 25, 2021. He said a power surge on Feb. 19 fried several power outlets in his home. (Photo by Jeremy Hsieh/KTOO)

“We lost like, four … power strip/surge protectors,” said Shana Crondahl.

She was surprised she had any damage — she had a whole-home surge protector installed because of the November incident.

Crondahl meter and surge protector
The red lights on the whole-home surge protector, pictured here on Feb. 25, 2021, installed behind Shana Crondahl’s home electric meter in Juneau indicate the unit is working properly. Despite the protection, Crondahl said a power surge on Feb. 19, 2021, fried her electric meter — the one here had just been replaced — and four surge protectors inside her home. (Photo by Jeremy Hsieh/KTOO)

“We thought it hadn’t worked until we heard about all the damage everyone else had and then we were like, ‘OK, maybe it, like, mostly worked,’” Crondahl said.

Laisne Waldron wasn’t so lucky.

“I lost my washer/dryer, my heating system, my hot tub,” she said.

She’s been in touch with her insurance company and the electric utility, AEL&P. She’s frustrated.

“Frustrated that AEL&P won’t take any responsibility,” Waldron said. “I mean, they keep saying they’re telling people to put surge protectors on their meters, but I think that should have been more of a priority.”

Debbie Driscoll from the utility company said there’s an inherent risk with electricity, and the utility usually isn’t responsible for damage caused by Mother Nature.

“It is frustrating for customers. I can understand that, absolutely,” Driscoll said.

In the latest case, Driscoll said AEL&P had properly maintained the trees in the affected utility corridor. But a tree from beyond the utility’s right of way fell into their power lines, which led to the fire and explosion that was caught on video.

Driscoll said the liability question was clear-cut in this case. But it wasn’t in the November case.

“That’s when you want someone else making that determination. You want industry experts, people that aren’t associated with AEL&P, and I know that our insurance company hired independent consultants,” she said. “So they hired a materials expert, they hired a standard of care expert. They hired people who are not part of Alaska National (Insurance Company), are not part of AEL&P to make a determination based on facts that they found on the liability.”

A piece of AEL&P equipment failed that led to the November surge. The utility’s insurance company said in its letters to customers it had been in excellent condition, but “spontaneously fractured” from ice buildup and wind. The insurer said AEL&P was not liable for the “extraordinary natural forces” and insurance claims would not be paid out.

Some individual residents, like Hayden Garrison, said their personal insurance policies did cover their damages from November, after their out-of-pocket deductibles.

One perk AEL&P continues to offer is free installation of whole-home surge protectors. They’re not full-proof, but their warranties cover a lot of home electronics. Several local electric shops sell them for about $200.

Jeremy Hsieh

Local News Reporter, KTOO

I dig into questions about the forces and institutions that shape Juneau, big and small, delightful and outrageous. What stirs you up about how Juneau is built and how the city works?

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