State computer system crash delays benefit checks
State assistance checks delayed by a computer system crash are now being processed.
The Alaska Department of Administration blamed the crash on a weekend power outage. It affected this week’s child support and foster care payments, the Alaska Temporary Assistance Program, the Senior Benefits Program, Medicaid provider payments and unemployment insurance benefit payments.
Department spokesman Andy Mills said the system was back online Thursday evening.
“We are effectively right now working on the backlog and on normal business, and so the processing from the last few days was done last night and today for direct deposit by Monday or checks going out,” Mills said.
Mills said agencies have received phone calls from recipients concerned about their payment. He said the Administration Department has been working with them on a time frame as to when the payments will be in their accounts.