Alaska Electric Light and Power is warning customers of a new telephone scam, where a caller posing as an AEL & P employee tries to get credit card information.
Spokeswoman Deb Ferriera says two customers called the Juneau utility this morning to report suspicious phone calls. The scammer allegedly tells the customer they forgot to sign their check, then threatens to cut off power if immediate credit card payment is not received.
Ferriera says the company never demands credit card information over the phone.
“We’re hesitant to provide information on accounts over the phone to begin with without verifying all of the information to make sure that it’s actually the customer,” she says. “And in this case, we certainly would never ask for account number information over the phone. We don’t process credit card or debit card payments within the office, we don’t process them over the phone. There’s a third party that can process that information.”
Ferriera says Juneau Police are aware of the scam. A police spokesman could not be reached for comment.
If you receive a similar call or have any concerns, Ferriera says you can call AEL & P at 780-2222.
- September 2, 2015- The federal government is tapping the Denali Commission as the lead agency to address the relocation of coastal communities across the state.
- September 2, 2015- As part of her visit to Alaska, National Endowment for the Arts Chairman Jane Chu visited Juneau on Tuesday. In an interview on A Juneau Afternoon, she discussed what makes art worthwhile.
- September 2, 2015- President Barack Obama visited Dillingham Wednesday afternoon as part of his trip to Alaska.
- September 2, 2015- The letter covers a lot of ground — outlining the need to develop a deep-draft port above the Arctic Circle and advocating sharing federal revenue from offshore oil drilling with local residents.